How to Obtain Support
We welcome your feedback and encourage you to contact us with any questions or comments. Please visit the NuWave Technologies Support Center to learn how to contact us.
We work hard to deliver quality products to our customers, but occasionally something goes wrong. Please review our suggestions for How to Submit a Product Support Request. Below are instructions for obtaining product-specific details you should include in your Support Request:
Determine the Product Version
Use the NonStop VPROC utility to find the Prizm Gateway™ product version:
CODE
tacl> vproc [<installation-subvolume>].PRIZMONCopy and paste the VPROC output to your support request.
Files to Include
When reporting an issue, please include the following items:
- A copy of the CFGCON file.
- A copy of the CFGGATE file.
- All LOG* files.
- Any saveabend files created.
- Please submit files as NonStop PAK files.