How to Obtain Support

We welcome your feedback and encourage you to contact us with any questions or comments. Please visit the NuWave Technologies Support Center to learn how to contact us.

We work hard to deliver quality products to our customers, but occasionally something goes wrong. Please review our suggestions for How to Submit a Product Support Request. Below are instructions for obtaining product-specific details you should include in your Support Request:

Determine the Product Version

Use the NonStop VPROC utility to find the LightWave Server product version:

CODE

> VPROC [<installation-subvolume>.]SERVER

Copy and paste the VPROC output to your support request.

Include a Copy of the Dictionary and API Definition

If your issue concerns a specific API that you are using, attach a copy of the dictionary and API to your Support Request. You can obtain a copy of your dictionary by using the Console. Navigate to the dictionary at issue. In the dictionary view toolbar, click the (down-arrow icon) to export the dictionary to a file. You can obtain a copy of your API by using the Console. Navigate to the API at issue. In the dictionary view toolbar, click the (down-arrow icon) to export the API to a file.

It is often helpful to include a copy of the DDL source that was used to create the DDL dictionary that your server application was built from.

Enable Diagnostic Logging

A diagnostic log includes detailed information about a single API method invocation. This information can be extremely useful in diagnosing problems. If your issue concerns a specific API, enable diagnostic logging. Reproduce your issue so that diagnostics can be logged. Download the diagnostic log and attach it to your Support Request.